Table of Contents
- Introduction
- There are 2 ways to open a ticket – via phone, and on the web, use both of them, if needed.
- Have someone NSE 4 certified to open the ticket – gets you straight to the Level 2 Support.
- Ongoing communication – phone or email?
- If you work for a Partner, search for your issue in the Bug Tracker.
- Upload the configuration of the device in question
- Ask for a Remote Session
- Gather and upload
diagnose debug flowwhen traffic is being blocked - Run a packet sniffer to catch the affected by the issue traffic
- Run
execute tac report, capture its output and attach to the case - Run specific daemon debug, capture its output, attach to the case
Introduction
Below you will find ways to make your experience with Fortinet TAC better,
speedy, and resultative. Not all steps may fully apply to you or your…
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Author: Yuri Slobodyanyuk
Article used for cyber security disclosure.
